Run State

Retained Website Services

Launching your website is just the beginning. With Run State, our expert team is on hand to help keep your website running smoothly. We tackle tasks based on your priorities and can respond quickly to help resolve any urgent needs that come up.

  • Access to the development team you need
  • Clear and consistent communication
  • The peace of mind that comes with reliable support
a developer writes website code

Flexible Monthly Support Tiers

We offer four monthly support tiers depending on the level of support you need for your website. Contact us to learn more about each tier and to get a quote.

Standard (20 hours)

Sized to the needs of small business owners and nonprofits, the Standard tier meets the needs of single domain websites with minimal complexity.

Preferred (40 hours)

Ideal for medium-sized businesses with multiple (2-3) platforms/domains, custom extensions, API integrations, transactions, and extensive content marketing.

Premium (60 hours)

Designed to support ecommerce and enterprise clients with multiple (4+) storefronts/domains, a high volume of transactions, multiple custom extensions, subscriptions, PWAs, and other complexities.

Custom (80+ hours)

We are able to provide custom tiers and full-time employees who are working with specific clients on a retained basis.

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Aligned to Your Priorities

a team sitting around table each working on laptops

Aligned to Your Priorities

We’re consistently engaged with you and your business—ensuring your website is meeting your needs, prioritizing maintenance and development tasks, making updates, and deploying code. Our process includes:

  1. Identify improvements, changes, and updates
  2. Size tasks so you can prioritize what we work on
  3. We discuss your priorities and next steps
  4. We get to work and update you on our progress
  5. You join in reviewing and approving updates

Reliable Experts on Hand

team sitting at a desk working on laptops

Reliable Experts on Hand

Our expert development team will help tackle your website maintenance priorities and respond quickly to help resolve any urgent website issues that come up.

  • Urgent support for critical issues
  • Minor to critical bug fixes
  • New small features & improvements
  • Site theme updates
  • Minor version platform updates & security patches
  • Web operations updates
  • Website QA & testing

Bear Group has continued to provide exceptional one-on-one support in the growth of our website for several years. Their consistent responsiveness has made them an absolute asset to our company.

James Davis, A2Z Balloons
two people sit at a desk with an open laptop showing website code
Get to Know Bear Group

For more than 16 years, we’ve helped businesses solve unique challenges, tell brand stories, and connect websites back to what is most important for our clients.

Our Platform Expertise

We’ll keep your site up to date with upgrades and patches, make quick fixes, and help you make progress toward your goals with new features.

Adobe Commerce

The highly-customizable Adobe Commerce platform can be molded to fit your business needs.

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We use Shopify's easy-to-manage platform to build a robust store that lets your brand shine.

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We use Drupal's robust, powerful CMS framework to bring your unique brand and processes to life online.

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I've worked with a lot of vendors and this is, by far, my best vendor experience.

Erin Kelly, PeopleConnect
Frequently Asked Questions
Who will I be working with?

Our expert website support and maintenance team consists of several key members:

  • Technical Project Manager: Your primary point of contact. Keeps tasks on schedule, manages communication at the ticket level, and ensures development tasks are clearly defined.
  • Senior Developers: Ability to triage complex issues and tackle needs that can arise in website support.
  • Front-End Developers: Ability to bring custom designs to life and adjust existing themes.
  • Web Operations: Manages deployments to client websites and creates staging, QA, and production environments for developers.
  • QA Specialist: Conducts thorough testing to ensure everything works the way it should.
Is there a long-term commitment?

Run State contracts are for six-month time periods. We find this is the minimum amount of time clients need for ongoing website support and maintenance work to be completed. We welcome the opportunity to learn more about your website development needs and how we can help you! Reach out today.

How quickly are you able to respond to urgent requests?

Response time depends on the type of request or issue you're experiencing. We jump into action to get critical site issues resolved as quickly and efficiently as possible while keeping you updated on our progress along the way. 

For all other tickets such as feature improvements or minor bug fixes, we'll address those in priority order you set.

What if I don't use all of my hours in a month?

We find that clients end up using all of their hours each month, but if there were unused hours, they do not roll over. Please reach out to us to discuss any specific questions or concerns you might have!

Start Your Project

Three Easy Steps:


Contact Us

The first step in working with Bear Group is to fill out our contact form to schedule an introductory call with our team.


Introductory Call

We'll listen to the challenges you are facing and discuss possible solutions. This will give you an idea of how we can help.


Get Started

After you've decided that Bear Group is the right development partner for you, we'll kick off your project and dive right in.