One of the benefits of both Drupal and Magento training is that there are a LOT of existing materials out there. The platforms are in heavy use by millions of sites, and there are books, conferences, websites, DVDs and webinars on every aspect of both systems.
Our client sites are generally fairly custom, so we provide the additional information around the edges to make sure clients have what they need to run their sites day to day.
Training can be done in person or over webex screen sharing, providing a detailed wal-through of the new system.
Our technical writer then provides detailed how-to gudes. These written guides are helpful as a post-training reference, and as a long-term resource for brining new staff up to speed on the system quickly.
Our goal is to set you up well so that you can run your site day to day without needing a lot of external support.